Terms & Conditions

Terms and Conditions of Sale - Version dated 20th May 2008

In these Terms and Conditions "Company" means Pulse Ambulance & Medical Services Limited and "Customer" means the person or Company that purchases the goods. "Goods" means the goods specified in the Companys invoice.

Your Obligations as a Customer

  1. You are responsible for:
    • Your own choice of Product and its suitability for purpose;
    • Obtaining the consent from Pulse Ambulance & Medical Services before any products/services are returned (see Returns Section)
    • Any carriage costs howsoever incurred in the return of any Products to Pulse Ambulance & Medical Services
    • Your telephone & postal charges in contacting Pulse Ambulance & Medical Services, if any;
    • Ensuring you have understood the terms and conditions of sale as outlined in this document prior to submitting your order confirmation acceptance you must provide Pulse Ambulance & Medical Services with all reasonable courtesy, information, cooperation, facilities and access to enable Pulse Ambulance & Medical Services to perform duties, failing which Pulse Ambulance & Medical Services shall not be obliged to perform any Service or assistance. In the event of a return you are responsible for the removal of Pulse Ambulance & Medical Services supplied products or Services, the back up and confidentiality of all data in Product and all of your legal and regulatory requirements. Please note that your calls to Pulse Ambulance & Medical Services may be monitored for training purposes.

    Returns/Refund Policy

  2. Once order confirmation has been received by Pulse Ambulance & Medical Services a "no returns" policy is initiated. The Customers attention is drawn to the Returns policy outlined below, which applies solely to goods that are damaged, incorrect or short-shipped. No goods will be accepted for return and no credits will be issued in the absence of compliance with the procedure laid down.

    If goods are damaged, incorrect or short-shipped and you wish to return them please contact sales administration on +353 85 134 33 82 within 14 days of receipt of your order (which shall be deemed to be 2 days after dispatch by us).

    You will be given the following information: Your returns package must include the following:

    - Account Number - Returns number (so that the return can be identified)
    - Returns Number (RAD) - The items being returned for a credit in good condition
    - Collection date. - Be clearly marked with the following address;

    Pulse Ambulance & Medical Services
    96 Killarney Heights
    Herbert Road
    Bray
    Co. Wicklow.

    Where the Customer orders incorrect goods it is the responsibility of the Customer to arrange for the goods to be collected and delivered back to Pulse Ambulance & Medical Services in accordance with the policy outlined above.

    When you receive Product you must inspect it for any defects or nonconformity, and if any, notify Pulse Ambulance & Medical Services in writing within 7 days. After this period, you will have accepted the Product. In the case of Pulse Ambulance & Medical Services Training, a 7-day cooling off period applies to all new contracts. After this time, no refunds for un-used Services will be available. The 7-day cooling off period is waived if use of a Service has been exercised during the cooling off period.

    There will be a 25% restocking charge on any goods returned under this policy with exception of times where the goods were recieved in a damaged state.

    Other Terms and Conditions

  3. These terms and conditions apply to all contracts for the sale of Goods to, or provision of work for, the Customer to the exclusion of any terms and conditions specified by the Customer.
  4. All prices quoted in brochures or catalogues are subject to confirmation at time of order and are exclusive of VAT, which will be chargeable in accordance with legislation current at the date of supply.
  5. Credit limits may be given to approved accounts at the sole discretion of the Company but the Company will require both bank and trade references. At its sole option the Company may cancel or amend a credit limit previously granted.
  6. Payment of accounts must be effected within 30 days of Invoice date or as otherwise stated on the invoice. Failure to effect payment when due will result in suspension of deliveries without prejudice to any other remedy which the Company may have. Failure to pay within the 30 days limit will result in the following sanctions:
    • Removal of all discounts
    • Addition of overdue payment charged as follows, up to €999.99 - €40.00, up to €9999.99 - €70.00, over €10,000.00 - €100
    • Interest charged daily at a rate of 8% above the Central Bank rate at the start of the quarter in which the payment is due.
  7. Title in all Goods supplied by the Company shall vest in the Company until the Company has received full payment in respect thereof. Risk in Goods supplied passes to the Customer on despatch.
  8. The Company warrants to the Customer only that any Goods supplied by it, function in accordance with any specification provided in documentation accompanying the Goods, provided always the Goods have been used strictly in accordance with the Companys instructions, and, without prejudice to the generality of the foregoing, have been used correctly in conjunction with a designated computer operating system.

    9. Save as herein provided, all representations, conditions, warranties or other terms whether expressed or implied or whether statutory or otherwise are hereby expressly excluded. Under no circumstances shall the Company be liable to the Customer or to third parties for loss (including, but not limited to, loss of profit or data) damage or injury howsoever arising. In any event, the total liability the Company shall have to the Customer shall not exceed the value of the Goods covered by any invoice.

    In the case of Goods not of the Companys manufacture, the Company will extend the Customer the benefit of any guarantee, warranty or condition which may have been granted to the Company by the supplier of the Goods and will take such steps as the Customer may reasonably require to enforce such rights but save as aforesaid no condition or warranty is given by the Company in relation to such Goods that are not of its manufacture.

    The warranties in this clause in no way invalidate any statutory right of the Customer.

  9. The failure by the Company at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of the right to enforce such Terms and Conditions on a future occasion.
  10. Each of the above conditions shall be read and construed independently of each other so that if one or more is held to be invalid as an unreasonable restraint of trade, or for any other reason whatsoever, then the remaining Terms and Conditions shall be valid to the extent they are not held to be so invalid. Further, in the event that any Term and Condition shall be found to be void but will be valid if some part thereof were deleted then such Term and Condition shall apply with such modification as may be necessary to make it valid and effective.
  11. The Company shall not be responsible for any failure to perform its obligations hereunder due to circumstances beyond its control.
  12. The contract between the Company and the Customer shall be governed by and construed in accordance with Irish Law.

    13. Copyright Pulse Ambulance & Medical Services Limited 2005 TERMS AND CONDITIONS OF SALE

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